Remote Infrastructure Management

July 1, 2015

WHY RIM

  •  Consolidate and integrate your IT Operations Management (ITOM) and IT Service Management (ITSM) tools
  • Automate processes
  • Re-organize to a shared services model to exploit economies of scale and scope
  •  Use offshore delivery
  •  Institute best practices
  •  Use agile engagement models.

 

BUSINESS BENEFITS

  •  Significantly improved support level, maximizing returns on support investments and performance excellence is what outsourcing team would be able to extend
  •  Experience and matured process for operational support and an effective support model
  •  Customer Satisfaction
  •  Reduction in MTTR (Mean time to Resolve)
  •  Significant reduction in FTR’s (First Time Resolution) misses

 

Sridhar Krishnamurthy

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